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How to get system issues attended to fast

You have an issue with the system and the help desk cannot fix it and is asking for more information. The delays are costing you time and everybody is frustrated. How to get the issue resolved soonest:
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Slack

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Slack brings all Bika communication together in one place, real-time messaging from team members and tracker, archiving and search.

Sign up at http://slackin.bikalims.org/